Frequently Asked Questions
What is Moissanite?
Moissanite is a lab-created gemstone known for its incredible sparkle and fire. It looks nearly identical to a diamond but is more affordable, eco-friendly, and ethically sourced. Moissanite ranks 9.25/10 on the Mohs hardness scale, making it a durable choice for everyday wear. All our Moissanite stones pass diamond testers and come with a GRA certification for authenticity.
What materials do you use?
All of our pieces are crafted with solid 925 Sterling Silver, known for its strength and durability. Each item is then plated with Rhodium, a rare metal in the platinum family, to enhance shine and provide superior tarnish resistance. We use D colour Flawless Moissanite stones, hand-set for maximum brilliance and realism.
Will Moissanite lose its sparkle over time?
No, Moissanite is highly durable and maintains its brilliance for life. It will not cloud, discolour, or dull over time like cheaper imitation stones (e.g. cubic zirconia).
What’s the difference between Moissanite and Cubic Zirconia?
Moissanite is a premium diamond alternative — harder, more brilliant, and passes diamond testers. Cubic Zirconia is a softer, low-cost stone that scratches easily and becomes dull with time.
Can I shower or swim with the jewelry on?
While our pieces are made with tarnish-resistant materials, we recommend removing jewelry before showering or swimming to preserve the rhodium plating and shine long-term.
Do your items come with certification?
Yes, every Moissanite piece comes with an official GRA report, verifying the authenticity and quality of the gemstones.
Can I see the jewelry before buying?
If you’re local to the GTA (Greater Toronto Area), feel free to message us to arrange a viewing. We also post high-quality photos and videos of all our products on our Instagram: @polarjewellers.
Where are you based?
We're based in Toronto, Canada, and handcraft our pieces locally. We offer both local pickup and worldwide shipping.
How long will items take to ship?
All items ship within 10 business days after the order has been placed. Delivery times after the order has been shipped can be seen at checkout.
What’s the return or exchange policy?
Due to the custom and hand-crafted nature of our jewelry, all sales are final. However, if there’s an issue with your order or you received the wrong item, contact us within 48 hours of delivery and we’ll make it right.